London's Finest

IT Support you can trust

IT Support Contracts

Sphere IT has two main IT Support Contract offerings; Core and Premium Support.

Both feature unlimited remote support hours. For a fixed monthly fee you can benefit from our skilled and certified team as your London based helpdesk, for the fraction of a cost of employing one IT person in-house.

Offering flexibility is important to us, so all of our contracts are offered on a rolling 30 day basis, giving you complete peace of mind.

What We Support

We pride ourselves in responding to issues quickly and taking a very proactive approach – the majority of issues we face are tackled pro-actively, before they get a chance to effect users.

Core Support Premium Support
IT Infrastructure Audit
Remote Support Hours Unlimited Unlimited
On-site Support Hours £70/hr Unlimited
Pro-active Monitoring
Pro-active Maintenance
On-site Support
Monitored Backup Solution
10GB Free Online Backup
Telephone Helpdesk 08:30 – 18:00 (GMT) 08:30 – 18:00 (GMT)
E-mail Helpdesk 24/7 24/7
Per Server Per Month £100 £120
Per PC Per Month £18 £20

Here’s just some of the ways your business can benefit from an IT Support Contract with Sphere IT:

We also offer a range of bespoke options, for example if you need one-off support, extended hours support, limited number of hours, pre-paid blocks of hours, tailor-made SLAs or are a non-profit organisation, please do contact us if you don’t find everything you need here.

Feel free to use our Quick Quote contract calculator form, to see exactly what you would be paying.

 

Free Infrastructure Audit

All of our IT Support Contracts include a free on-site infrastructure audit, carried out by one of our fully qualified technicians. This is carried out before the contract begins, at the onboarding stage.

This is what we document during the audit:

This audit we carry out allows us to gain detailed understanding of your IT infrastructure and your business workflows, forming a good foundation to provide you with an excellent level of proactive IT support.

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