IT Support Contracts
Sphere IT is pleased to offer a range of IT Support options to fit your budget and needs. All contracts include an on-site infrastructure audit by a fully qualified technician. Our IT Support contracts are designed to give you peace of mind that any IT Support issues will be dealt with in a quick and efficient manner – in fact the majority of issues are tackled pro-actively before they develop into anything user-effecting.
Please see below for our standard IT Support Contract offerings – we offer a range of bespoke options also, for example if you need ad hoc support, extended hours support, limited number of hours or tailor-made SLAs so please do Contact us if you don’t find everything you need here.
Please see below for our standard IT Support Contract offerings – we offer a range of bespoke options also, for example if you need ad hoc support, extended hours support, limited number of hours or tailor-made SLAs so please do Contact us if you don’t find everything you need here.
- Core Support
- Premium Support
-
IT Infrastructure Audit


-
Remote Support Hours
- Unlimited
- Unlimited
-
On-site Support Hours
- £60/hr
- Unlimited
-
Pro-active Monitoring


-
Pro-active Patching


-
On-site Support
Pro-active Maintenance


-
Monitored Backup Solution


-
10GB Free Online Backup


-
Blah BlahTelephone Helpdesk
- 09:00 – 18:00 (GMT)
- 09:00 – 18:00 (GMT)
-
Blah BlahE-mail Helpdesk
- 24/7
- 24/7
- Per Server Per Month
- £100
- £120
- Per PC Per Month
- £18
- £20





